This privacy policy explains how we use any personal information we collect about you when you contact us by phone, email, letter, attend any of our events or when you use any our website.

We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.

Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.

What information do we collect about you?

At present we can collect information through our website when you fill in the online form. For example:

  • To contact us
  • To enquire about services
  • To provide feedback.

This information may include:

  • Name, role and organisation
  • Contact details including email address
  • Demographic information such as postcode and interests.

We do not have tracking software on our website.

When you contact us by email, letter or on the phone, we may also record this information to help us process your request efficiently.

How do we use your information?

We collect information about you to manage your enquiry and to fulfil any contract we have with you.

We may use information collected from your website visits to improve the experience we provide to our online users.

Where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.

Where do we store your information?

Online forms

The forms on our website are built using a platform hosted in the US, so the information you provide to us is initially stored there. The contract we have with this provider ensures their practices comply with the EU’s General Data Protection Regulation 2018 and we regularly delete data from this system.

In the longer term your data is stored in our customer relationship management system, which is hosted on a secure server in the EU.


We take great care to ensure that our website operates at the highest security levels and that our suppliers are committed to best practice in digital security.

How long do we keep your information?

We do not keep your information for longer than necessary. We keep financial information for seven years due to legal requirements, and we delete all other personal information from our customer relationship management system if we have had no contact with you for three years.


If you have purchased a service or have opted-in to hear further from ABLE, we will send you information which may be of interest to you.

You have a right to stop us from contacting you for marketing purposes at any time.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:

  • email: or
  • write to us at: 51/52 Castle Street, Trowbridge BA14 8AU
  • telephone: 01225 769845

We will not charge you for this service unless the request is manifestly unfounded or excessive or repetitive.

Keeping your information up to date

We want to make sure that any personal information we hold about you is accurate and up to date. To correct or remove information you think is inaccurate, please contact us.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25 May 2018.

Your rights

Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights.

You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on its website.

If you have any questions about our privacy policy or information we hold about you, you can:please contact us.